Yes; while working for MPT Tovo, I helped revise our CAF program at Austin Energy to provide more flexible payment plans and reduce late fees for low-income families struggling to pay their bills. This program is both moral but also fiscally prudent for the utility as a means of capturing otherwise lost revenue. There are a couple other tweaks to this program/AE billing that I’d like to pursue, including reducing the downpayment and reconnect fees, which also act as a barrier to housing and a very onerous burden to already high costs of moving/renting.