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What are some ways you will expand City of Austin programs to protect seniors against abuse and fraud?

Amit Motwani

City Council, District 3

In a similar vein, i’d support development of  specific workflows that support seniors in coordinated social service navigation centers (by phone, text, or in person).  Seniors or their loved ones and/or caregivers could reach a dedicated navigation service, (e.g.2-1-1) to report or verify and potential cases of abuse or fraud and receive support from a cross-trained representative in vetting any potential situations or cases of the same.

Example: Senior receives fraudulent threatening IRS extortion call.  Senior then calls support line run by private nonprofit but coordinated by City Social Services or Parks to run the situation by them to verify whether or not the situation is indeed fraud; situation may then be escalated or deescalated as applicable.