How can the City better work with Austin’s tech community to bring innovative approaches to civic challenges?

Amit Motwani

City Council, District 3

I visualize a unified City/County sanctioned universal intake and registration system for social services that utilizes a common minimum data set to unite all private and public nonprofit social or health and human service providers. The benefits would be:

  • seamless navigation and far more efficient registration processes and appointment setting saving countless (actually countable) hours of human time as well as administrative cost
  • ability to visualize a user journey across a fragmented and private social service system to quickly identify gaps in services or perhaps patterns of interventions or service providers that might be more successful than others
  • the ability to ensure that data is always anonymized but still always follows the user (much like google adwords)
  • the option for user to potentially opt in to link social service user data with medical record data, enabling public health providers and ER’s to see which upstream social interventions might be resulting in improved health outcomes or reduced healthcare costs/ER visits.
  • predictive analytics around which areas of town folks with the highest level of need are coming from/going to and comparison with other indicators around cost of living, available affordable housing, employment, etc. to potentially identify migration patterns of residents and plan for service needs across city/county boundaries more nimbly and efficiently
  • that…and I’m sure the idea isn’t original or might even be in process, but couldn’t AI help synch our traffic lights?